The glamourous side of design

Another long day. And to top it off I spent a solid hour on the phone with Amazon. Apparently the address I put on the order was not the correct delivery address. Even though my GPS got me there with it originally, it did not fly for UPS today. It is one of those large medical offices with the address numbers on the building. I listed the street on one side of the building, the street my client had given me. It should have been the street on the other side. But the numbers were right. I checked after the first couple of confusing phone calls and noticed the architect's plans had the other street listed. Oops.

So they could not / did not deliver the first of 7 pieces of the office furniture today. Why when you order 7 pieces together do they all come separately and why does Amazon think that this is doing me a favor? (They said,  " We thought you'd like to know that we shipped this portion of your order separately to give you quicker service").

So even though the furniture that apparently has come from all over the country is all here within a mile of the office it needs to be delivered to (well, five of the pieces apparently are here somewhere), it cannot be delivered because the address was not correct. I called UPS and they said, hey, no problem ... just give us the updated address and we will send it out tomorrow - all of it that is here, and all at once. Yeah! An interception they called it. Thank you UPS.

But Amazon said, nope ... we have a new policy. We will have to send it ALL BACK, refund your money and re-order it and start all over. REALLY???

Don't get me wrong, they are being very nice about it and are sending it 'next day' and there will be no additional charges to me but isn't that a little bit wasteful??? The furniture is here. And they are sending it back. And sending out the same exact stuff. All over again. It just doesn't make sense to me. But what do I know.

Dave Walker